Service Management Technology Services

Evergreen offers HP Service Manager 7.0 implementation services, project management and system integration services, as well as Service Manager ‘continuing services’.

Service Manager 7.0 articulates the value of IT by aligning IT with the business and manages all phases of the service lifecycle, illustrating the relationship between services, components and consumers.

Service Manager 7.0 also assists with each step of ITIL v3, including:

• Design, build and test
• Definition and discovery
• SLA service definition and monitoring
• Incident, Problem and Change management
• Analytics with service and chargeback reporting

Service Manager 7.0 integrates service lifecycle management into operations, allowing you to organize all constituent CIs, relationships and impacts. It helps you manage your client’s service subscriptions, measuring them against cost and service levels and provides comprehensive service history tracking.

More Integration Possibilities with HP Service Manager 7.0

Integration possibilities are greater than ever with Service Manager 7.0. Evergreen can provide your Service Manager 7.0 integration with HP:

• AssetCenter 5.0[AM2]
• Universal CMDB
• Business Availability Center
• Project and Portfoloio management
• Change and Configuration management
• Decision Center 2.0
• Network Node Manager 7
• Quality Center 9.2

Service Manager 7.0 also has new integration interoperability with Knowledge Management and Service Catalog.

Software and Services Delivered For a Fixed Price and Fixed Timeframe

If you’re looking for a fast and fixed-price way to deploy HP Operations Service Manager™ enterprise software, you want to consider Evergreen’s Quick Start Initiative (QSI).

No one knows your service desk needs better than you do. Our QSI targets your knowledge and our expertise to get Service Manager working quickly. It’s fast, it’s proven and it works.

Service Manager QSI: Service Support Foundation

Service Manager Support Foundation core includes:

• Configuration Management
• Service Management
• Incident Management
• Report Analytics
• Integration Connector

Our QSI helps you gather configuration, security and supporting data, using pre-deployment checklists that:

• Identify roles and responsibilities.
• Highlight server and database requirements.
• Drive key system configuration decisions.
• Pinpoint critical workflow issues.
• Gather and configure data in preparation for input.
• Apply ITIL best practices to your implementation.

Once on site, we work with you on:

• Business Process Alignment, which ensures that project goals are aligned with essential business processes, as our process consultants work with executives, key management and others to establish the project’s ROI. Includes executive workshops, a baseline of current operations and development of evaluation methods and success metrics.
• Project Implementation, where we come on site to perform the implementation, guiding you each step of the way, based on ITIL standards, industry best practices and our knowledge and experience with what works best for your industry.
• Testing and Quality Assurance, which culminates in rigorous testing and QA prior to system deployment.
• Knowledge Transfer and Project Completion, where all engagement data is tracked against metrics and deliverables.

Pricing

• Change Management
• Problem Management
• Service Level Management
• Request Management
• Asset Contract Management

Get a Jumpstart on Service Manager 7.0

If you’ve been looking for a way to implement Service Manager 7.0 quickly, on schedule and within budget, the Service Manager QSI program is tailored to fit your needs. Jumpstart the process with a program that combines planning, software and business process alignment with guaranteed on-budget implementation. Contact us for more information on combining Evergreen’s IT best practices process improvement with all HP’s best-of-breed IT Service Management software.