Evergreen Services Client Automation Continuing Services
Do challenges in staffing, seasonal workload, special projects and difficulty in securing specialized resources present your organization with fluctuating needs to support your HP Client Automation platform?
Do you need experienced Client Automation on demand, but have no long-term funded FTE resources for this function?
Would outsourcing be perfect for your requirements, but you fear there are no experienced, contract resources that you can rely on at affordable prices and contracted only for the period of time that you require?
Client Automation Continuing Services
Evergreen’s Continuing Services for Client Automation helps you fill the gaps in your platform support by supplementing, enhancing and extending your IT support footprint, in the most cost-effective way possible. You can selectively outsource support for Client Automation Expertise in the areas of:
- Systems administration
- Packaging, publishing and development services
And every Evergreen engagement includes professional technical account management services with detailed oversight and project management, that keeps you apprised of all project and billing details.
You also receive special support renewal options that provide additional cost savings for multi-year and pre-paid options and access to the HP Software Customer Connection, providing your staff with continuous updates to white papers, updates, patches and revisions. Automation design review sessions track your system’s changing needs and track the overall system growth and evolution.
Technical Staffing Services
Leverage Evergreen’s technical staffing to supplement your resource needs so you can flex up or down to deliver the support you need to your customers. Select:
- Systems administration support
- Development services
- Client automation packaging services
- Technical account management services
- Project-based consulting services
Systems Administration Support
Systems Administration Support provides flexible systems administration services that allow you to support all system user request needs, perform normal maintenance and unit and system testing, release production environment fixes and provide upgrade support for software patches and releases. Services include investigation and analysis of performance issues, system interconnection, quality control and daily, weekly and monthly status reports that detail system administration activities mapped to activities and hours billed.
Outsourced Development Services
Outsourced Development Services will assist your organization in the development of business requirements and functional and technical design documents. Using your own conventions and templates, our engineers will review your existing code, assist in the creation of test plans and provide daily, monthly and weekly reviews of progress. Your approval of designs will result in the coding of new releases and upgrades for your Service Manager and Asset Manager system. Our expert practitioners provide system modifications that leverage the inherent benefits of your system, guaranteeing your system ROI.
Client Automation Packaging Services
Client Automation Packaging Services assists with tasks relating to the remote/offsite packaging and publishing of applications for deployment of your Client Automation system. Your dedicated resources will verify project readiness, application installations and repair and remediation behaviors to help your system achieve desired results. Documentation is designed, reviewed and developed as appropriate for published applications with expert knowledge transfer delivered with each assignment.