Evergreen Systems Continuing Services
Evergreen’s Continuing Services offers your IT organization selective outsourcing. Selective outsourcing is a rising trend in IT operations, whereby companies outsource very specific functions to focused experts, enabling them to lower costs, improve quality and focus on IT activities that are core to their businesses.
Our ‘selective outsourcing’ allows you to maintain ownership of your system and software, while we operate it for you. Evergreen can provide you with a complete solution or let you choose what you need from our support services that include:
- HP authorized software support
- Technical staffing services
- Project-based consulting
You also receive special support renewal options that provide additional cost savings for multi-year and pre-paid options and access to the HP Software Customer Connection, providing your staff with continuous updates to white papers, updates, patches and revisions. Automation design review sessions track your system’s changing needs and track the overall system growth and evolution.
Technical Staffing Services
Leverage Evergreen’s technical staffing to supplement your resource needs so you can flex up or down to deliver the support you need to your customers. Select:
- Systems administration support
- Development services
- Client automation packaging services
- Technical account management services
- Project-based consulting services
Systems Administration Support provides flexible systems administration services that allow you to support all system user request needs, perform normal maintenance and unit and system testing, release production environment fixes and provide upgrade support for software patches and releases. Services include investigation and analysis of performance issues, system interconnection, quality control and daily, weekly and monthly status reports that detail system administration activities mapped to activities and hours billed.
Outsourced Development Services will assist your organization in the development of business requirements and functional and technical design documents. Using your own conventions and templates, our engineers will review your existing code, assist in the creation of test plans and provide daily, monthly and weekly reviews of progress. Your approval of designs will result in the coding of new releases and upgrades for your Service Manager and Asset Manager system. Our expert practitioners provide system modifications that leverage the inherent benefits of your system, guaranteeing your system ROI.
Client Automation Packaging Services assists with tasks relating to the remote/offsite packaging and publishing of applications for deployment of your Client Automation system. Your dedicated resources will verify project readiness, application installations and repair and remediation behaviors to help your system achieve desired results. Documentation is designed, reviewed and developed as appropriate for published applications with expert knowledge transfer delivered with each assignment.
Project-Based Consulting Services provides complete consulting and implementation services to lead, design and deliver your complex, major improvement projects, ensuring success with each assignment. Whether you are transforming process, performing a major upgrade or adding significant new functionality, Evergreen can help you meet your objectives. Our process and technology implementation practice areas include:
- ITIL Strategy and Execution
- ITIL and CobiT Mapping
- IT Service Management/Service Catalog
- Change and Configuration Management
- Configuration Management Database (uCMDB)
- ITAM Strategy, ROI identification and technology
- Client Automation
- Data Center/Server Automation
- Network Automation
Technical Account Management
Technical Account Management Services provides oversight, management and a single point of contact for your questions, requests and issue escalation. Your Technical Account Manager will conduct regularly scheduled reviews and weekly status reporting that will identify potential customer issues and present you with proactive plans for resolution. We’ll identify prospective services, training requirements and prospective system improvements, and then we’ll make recommendations on best practices, while monitoring critical service activities.
Evergreen’s Continuing Services Deliver IT ROI
Need Evergreen Systems to deliver a return on your Continuing Services investment? This is how we do it:
- We staff specialized technical expertise without all the employee overhead, as well as fill coverage, seasonal and cyclical personnel gaps. You save on hiring, training, downtime and turnover costs. You improve your efficiency through our economies of scale, delivering more value as you also cut costs.
- Your procurement group saves costs of managing multiple vendors and contracts.
- We deliver the most ROI on your IT infrastructure investment by maximizing all the features available on your HP Service Manager and Asset Manager, Client Automation and Data Center Automation solution systems.
- You save labor and overhead costs and free up resources for deployment of IT projects critical to your business.
World Class Capabilities and Expertise
- We help you improve customer satisfaction by quickly aligning with the changing needs of the business through leveraging HP best-in-class technology and our expert practitioners.
- Our engineers increase your success rates on key, complex projects with proven project management and implementation consulting expertise.
High-Quality IT Services Delivered Quickly with Best Practices
Your Evergreen Continuing Services team responds quickly and accurately so you can flex your resources up or down quickly, and we help you deliver the highest quality of IT services, in an expedited manner, to your customers by delivering industry best practices (ITIL) with state-of-the-art IT automation
We make it easy for you to buy with flexible contract approaches and predictable rate structures for one, three or even five years, depending on your needs.
Maintaining IT Infrastructure Is Our Core Business
Let us enable your staff to deliver on key strategic projects that will improve your business’s bottom line through leveraging Evergreen’s Continuing Services offer. With Evergreen Systems providing for the complete care of your environment, you build a flexible, lasting partnership that will save the organization money while improving your service.
Why Continuing Services?
- Instant resources certified on HP Enterprise Software
- No recruiting, training, hiring and personnel turnover
- Revisions, enhancements and releases provided for you
- A single POC responsible pre- and post-implementation
- Ongoing maintenance, development and enhancements
- Strategic, architectural and tactical plans provided/tracked
- GUARANTEED operational execution success
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