ITIL and HP Technology Jobs at Evergreen

In an effort to better serve you and make the application process as efficient as possible, Evergreen Systems only accepts online applications.

• Thorough understanding and proven success with deployment  and administration of HP – OMi/OVO, NNM, Performance Insight and SPI’s
  • Customize monitoring tools through the use of Visual Basic, Java scripting, Perl and Shell scripting
  • Administer and Upgrade monitoring tools

• HP Operations Manager (OMi) - Install, upgrade, agent installation, upgrade, HTTPS/certificates, OVO database install/configure. Manager of managers configuration, policy/template creation, trouble-shooting, integrations to SPIs (Oracle/VMware/SQL etc.)
• NNM/NNMi - Install, discovery filters and configuration, event integration and configuration, trap templates, map creation, trouble-shooting
• Performance Insight - Architecture, install, report packs install and configure, data gathering customizations, custom report creation, trouble-shooting, and upgrade
• Advanced understanding of SNMP and related topics
• Fundamental understanding of relational databases
• OS admin skills - HPUX, Solaris, Windows - capable of communicating and designing solutions with Sys Admin about monitoring and to get around in OS, install products, etc
• Database admin skills - Oracle, MS SQL - capable of communicating and designing solutions with DBA about monitoring of database and configure SPIs
• Network knowledge - SNMP protocol, routing protocols, networking hardware and capabilities

• At least 4 years' track record in consulting/IT management or comparable professional field
• Bachelors Degree or equivalent experience
• Communication skills - ability to effectively communicate with customers on all levels
• Consulting and Field engagement skills
• Fluent in English
• Strong writing skills
• Commitment to customer satisfaction

• Thorough understanding and proven success with deployment and administration of HP – UCMDB, DDM, & Release Control (Mercury Application Mapping – MAM).
• Minimum of one full life cycle implementation experience with uCMDB
• Ability to script/program - Jython/Python, Javascript, (Java), UNIX shell scripting, SQL, XML
• Background in the analysis, design, programming, implementation, technical documentation, testing, and performance tuning/optimization for HP UCMDB, DDM, & Release Control
• Ability to demonstrate the features and benefits of UCMDB and DDM including reports and impact analysis
• Advanced skills in Excel to collect and analyze data + Programming Background
• UCMDB integration to Service Manager
• ITIL - change and config mgmt process, CMDB/CI, RFC
• Proficient interviewing and information gathering skills to collect various network and application architectures and technologies from enterprise architects

General Knowledge

• Networking - SNMP, SSH, WMI, NetBIOS, TCP/IP protocols, Firewalls/DMZs, Layer2 stack
• OS - different flavors of Unix (HP-UX, AIX, Solaris, Linux) and Windows + Legacy - familiar with Mainframe, AS400
• Familiar with technologies for virtualization, storage/SAN, clustering
• Database - different database types (Sybase, Oracle, SQL, DB2)
• Middleware/J2EE - Websphere, Weblogic, Jboss, JMX protocol
• Familiar with products like MQ, Tibco, BizTalk, etc. and their architecture
• Packaged Apps - PeopleSoft, SAP, Siebel, OracleApps and their architecture
• Use of HP Connect it - install and configuration

• At least 4 years' track record in consulting/IT management or comparable professional field
• Bachelors Degree or equivalent experience
• Communication skills - ability to effectively communicate with customers on all levels
• Consulting and Field engagement skills
• Fluent in English
• Strong writing skills
• Commitment to customer satisfaction

• Demonstrates a thorough understanding and experience with BAC suite including: SAM (System Availability Management), EUM (End User Management), SLM (Service Level Management), SAM (System Availability) with Sitescope, BPM (Business Process Monitor), RUM (Real User Monitor) & Diagnostics Software
• Integrates HP Software - Operations Manager, Network Node manager and or HP CMDB and DDMa, the position will integrate with BAC, Real User Monitor (RUM), Business Process Monitors (BPM), SiteScope and our Diagnostics tools (J2EE and .NET), HP ITSM HP BSA HP PPM and with other 3^rd party with other systems
• Designs and Implementations Skills for Business Availability Center (BAC) including, SAM, SiteScope, BPM and RUM
• Scripting including the ability to write and customize in  multiple languages (RAD, JavaScript, UNIX shell, VB, Perl, VUGen)
• Provides BAC Server Administration, BAC Server Configuration & Patch Management, SLM and Alert configuration; notification mechanism setup and Log Analysis; BPM and VUGEN configuration
• Provides strategic guidance on the BAC suite along with recommendations, standard alerts and thresholds
• Tests and validates all monitors are producing accurate results
• Provides documentation of tool implementations, configurations, uses and policies
• Participates in ongoing processes to diagnose the internal and external environments and act accordingly
• Continuously assesses and improves processes within the scope of the position, including the impact on upstream and downstream groups, and recommends improvements in processes

Qualifications

• 4+yrs of design and architecture experience with designing and implementing BAC (HP Business Availability Center/Mercury Topaz)
• Experience in operations of BAC in an enterprise environment this includes the Dashboard, EUM/RUM/BPM, Diagnostics, SAM/Sitescope, Transaction Vision, SLM, and Problem Isolation
• Experience and Knowledge in UNIX & Windows Server Operations and Administration including Oracle, DB2 and SQL Databases, Experience and Knowledge in web applications (Web-Server (Apache & IIS), Application Server (Weblogic, JBoss & Tomcat)
• Bachelors Degree or equivalent experience
• 5+ years of experience working in a large data center environment
• 5+ years of experience in the planning, support, implementation and integration of IT tools infrastructure and process.
• Strong verbal and written communication skills
• Strong training and mentoring skills
• Demonstrates strong Unix, Linux, and Windows System Administration skills
• Strong scripting ability is a plus
• Strong understanding of SNMP monitoring technologies

• Deploy the HP/Opsware Software (Server Automation, Network Automation, & Operation Orchestration) on client premises
• Facilitate workshops / design sessions with key client decision makers to create the overall business solution, then develop and get consensus for the underlying architecture.  Document, obtain approval for, and publish the agreed-upon solutions design.
• Customize and extend Opsware based on client business requirements.
• Work with customer to deploy large-scale, business-critical applications using Opsware.
• Develop Python scripts, shell scripts, VB scripts and batch files for automation of system and application administration.
• Develop custom applications using the Opsware APIs and industry standard programming languages such as Python, Perl, SH or Java to meet clients' business needs.
• Define and communicate customer-driven product enhancements to the Engineering group.
• Debug low-level operating system, networking and application problems.
• Increase capacity for customers to use, administer and customize Opsware independently.
• Package clients' custom technology and applications for use with Opsware.

Skills

• Bachelors or Masters Degree in Computer Science, Computer Information Science, Engineering or equivalent work experience.
• Minimum of 3 years’ experience in the use of HP/Opsware Sever Automation System (SAS).
• Minimum of 1 year of System Administration or Systems Architecture experience in support of distributed large-scale UNIX (primarily SUN Solaris and Red Hat Linux) and Microsoft Windows systems environments.
• Proficiency with System administration and debugging on at least two of the following platforms: Solaris, Linux, AIX, HP-UX, BSD and Windows.
• Familiarity with Network configuration and troubleshooting on large IP networks. DNS and DHCP administration preferred.
• Proficiency in automation of common tasks with Perl, Python, shell scripts, VB script and batch files.
• An understanding of how various server applications (Web Servers, databases, application servers) work together for an overall systems solution.
• Proficiency with software packaging (e.g. RPM, MSI, etc.) and software distribution.
• Strong written and verbal skills.
• Ability to work effectively across teams and disciplines within the organization.
• Ability to lead workshops / design sessions with multiple decision makers and create and document an appropriate business solution.
• Exceptional conceptual and analytical problem solving abilities.
• Exceptional consulting and customer service skills.
• Self-motivated and able to define, plan and implement long-term tasks and goals.
• Self-starter who takes initiative and works well in a team environment.
• Ability to meet deadlines and work independently when required.
• Software development experience. Experience with Python or Java preferred.
• Oracle database, SQL and Crystal Reports experience preferred.
• Application technologies, including IBM WebSphere, BEA WebLogic, JBOSS, .NET framework, etc., preferred.
• Common internet protocols including HTTP, SSL and SOAP/XML-RPC/Web Services preferred.

• Specific experience with the HP Operations Orchestration (otherwise known as OPSWARE ORCHESTRATOR).
• Develop custom processes/workflows using the Opsware APIs with industry standard programming languages such as Java, JavaScript, Perl, Python, VBScript, C, C#, TCL, REXX, shell (bash/ksh/sh/csh), PHP, JSP, ASP, D/HTML, XML/XSL, CSS, SQL, batch file scripting and advanced shell scripting to meet clients' business needs.
• Deploy and administer the HP/Opsware Software Operation Orchestration on client premises.
• Facilitate workshops / design sessions with key client decision makers to create the overall business solution, then develop and get consensus.  Document, obtain approval for, and publish the agreed-upon solutions design.
• Customize and extend Opsware based on client business requirements.
• Proficient with System administration and debugging on at least two of the following platforms: Solaris, Linux, AIX, HP-UX, BSD and Windows.
• Understands how various server applications (Web Servers, databases, application servers) work together for an overall systems solution.

Skills

• Minimum of 2 years’ experience in the use of HP/Opsware Orchestration.
• Minimum of 1 year of System Administration or Systems Architecture experience in support of distributed large-scale UNIX (primarily SUN Solaris and Red Hat Linux) and Microsoft Windows systems environments.
• Strong written and verbal skills.
• Ability to work effectively across teams and disciplines within the organization.
• Exceptional conceptual and analytical problem solving abilities.
• Exceptional consulting and customer service skills.
• Self-motivated and able to define, plan and implement long-term tasks and goals.
• Self-starter who takes initiative and works well in a team environment.
• Ability to meet deadlines and work independently when required.

• Deploy the HP/Opsware Software (Server Automation, Network Automation and Operation Orchestration) on client premises.
• Facilitate workshops/design session with key client decision makers to create the overall business solution, the develop and get consensus for the underlying architecture.  Document, obtain approval for and publish the agreed-upon solutions design.
• Customize and extend Opsware based on client business requirements.
• Work with customer to deploy large-scale, business-critical applications using Opsware.
• Develop Python scripts, shell scripts, VP scripts and batch files for automation of system and application administration.
• Develop custom applications using the Opsware APIs and industry standard programming languages such as Python, Perl, SH or Java to met clients' business needs.
• Define and communicate customer-driven product enhancement to the Engineering group.
• Debug low-level operating system, networking and application problems.
• Increase capacity for customers to use, administer and customize Opsware independently.
• Package clients' custom technology and applications for use with Opsware.

• Bachelors or Masters Degree in Computer Science, Computer Information Science, Engineering or equivalent work experience.
• Minimum of 3 years' experience in the use of HP/Opsware Server Automation System (SAS).
• Minimum of 1 year of System Administration or Systems Architecture experience in support of distributed large-scale UNIX (primarily SUN Solaris and Red Hat Linux) and Microsoft Windows systems environments.
• Proficiency with system administration and debugging on at least two of the following platforms: Solaris, Linux, AIX, HP-UX, BSD and Windows.
• Familiarity with Network configuration and troubleshooting on large IP networks.  DNS and DHCP administration preferred.
• Proficiency in automation of common tasks with Perl, Python, shell scripts, VP script and batch files.
• An understanding of how various server applications (Web Servers, databases, application servers) work together for an overall systems solution.
• Proficiency with software packaging (e.g., RPM, MSI, etc.) and software distribution.
• Strong written and verbal skills.
• Ability to work effectively across teams and disciplines within the organization.
• Ability to lead workshops/design sessions with multiple decision makers and create and document an appropriate business solution.
• Exceptional conceptual and analytical problem-solving abilities.
• Exceptional consulting and customer service skills.
• Self-motivated and able to define, plan and implement long-term tasks and goals.
• Self-starter who takes initiative and works well in a team environment.
• Ability to meet deadlines and work independently when required.
• Software development experience.  Experience with Python or Java preferred.
• Oracle database, SQL and Crystal Reports experience preferred.
• Application technologies, including IBM WebSphere, BEA WebLogic, JBOSS, .NET framework, etc., preferred.
• Common Internet protocols, including HTTP, SSL and SOAP/XML-RPC/Web Services preferred.

• A strong track record in successfully leading/completing uCMDB/DDM implementations.
• Three+ years implementing and tailoring uCMDB/DDM.
• Project Management or technical lead experience.  Experience guiding the customer to make intelligence process and technical decisions.
• Web Services experience.
• A four-year degree is required.
• Five or more years of experience.
• Excellent written and verbal communication skills.
• Release Control (CCM) experience a plus.
• Connect.It experience a plus.
• Certifications in HP, Windows and Solaris SA a plus.

Job Description

We are accepting applications for Senior AssetCenter/Asset Manager Consultants with at least 5 years of practical experience installing and configuring HP/Peregrine AssetCenter/Asset Manager to help customers manage ITAM processes. High 5- to low 6-figure base salary with earning potential up to $130K, based on experience. The successful candidates will be comfortable leading customers through the AssetCenter/Asset Manager requirements/design process and the implementation/tailoring of AssetCenter/Asset Manager. Candidates should be knowledgeable about IT Asset Management processes and will ideally be ITIL v3 Foundation Certified. Strong communication skills (both oral and written) along with excellent technical skills are a must. Travel is required.

Job Requirements

• A strong track record in successfully leading/completing AssetCenter/Asset Manager implementations
• 3+ years implementing and tailoring AssetCenter/Asset Manager
• Project Management or technical lead experience
• Experience guiding the customer to make intelligent process and technical decisions
• Web client implementation experience
• Web Services experience
• Connect.It experience
• Crystal Reports experience
• A four-year degree is required
• Five or more years of experience
• Excellent written and verbal communication skills
• Experience with DDMi or similar discovery devices is a plus